Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us!
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards and other secure payment methods at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 2 hours of placing them. Please contact us as soon as possible if you need to make a change.
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards that can be used on our website.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically processed and shipped within 1-4 business days. After shipping:
- U.S. Orders: 2-5 business days.
- Alaska, Hawaii, Puerto Rico & U.S. Territories: Additional 7-12 business days.
- International Orders: 10-30 business days depending on customs clearance.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on U.S. orders over $75 and international orders over $100.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Please note that international customers are responsible for any customs duties or taxes.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. You can also track your order by using the chat feature on our website to check your order status in real-time.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of receiving your order, as long as the item is unused, in its original condition, and with tags attached.
Q: How do I start a return or exchange?
A: To initiate a return or exchange, visit our Returns Page and follow the instructions.
Q: Do you offer refunds?
A: Yes! Once we receive and inspect the returned item, we will process a refund to your original payment method.
Product & Sizing
Q: How do I choose the right size?
A: Each product has a size guide with measurements in both inches and centimeters. We recommend:
- Measuring a T-shirt you already own that fits well.
- Comparing the measurements with our size chart
- If between sizes, we suggest sizing up for a looser fit.
Q: What materials are your T-shirts made of?
A: Our T-shirts are made from high-quality, breathable cotton. Check each product page for specific fabric details.
Q: How should I care for my T-shirt?
A: To keep your T-shirt looking great:
- Machine wash cold with similar colors.
- Use gentle detergent.
- Tumble dry low or hang dry to preserve the print.
- Do not iron directly over printed designs.
Discounts & Promotions
Q: Do you offer discounts?
A: Yes! Subscribe to our newsletter for exclusive deals and get 10% off your first order!
Q: Can I use more than one discount code?
A: Only one discount code can be used per order unless stated otherwise in the promotion details.
Contact Us
Still have a question? We're happy to help! Contact us at support@tshirtree.com or through our Contact Page, and we’ll get back to you as soon as possible!